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How Lawyers Can Achieve Great Settlements & Offer Truly Excellent Client Service

March 12, 2014 by Steven M. Gursten

Steve will be speaking in Columbus, Ohio on how lawyers can run a personal injury law practice that can do both: achieves great results and  makes clients happy

Attorney Steven Gursten Michigan Auto Law

Today I will have the pleasure of speaking at a very special legal seminar program in Columbus, Ohio.  The seminar is also hosted by “Connectionology Seminars of America.” The seminar focused on trial advocacy and trial skills in personal injury cases.

My part will be discussing my tips for operating a personal injury practice that achieves great results — and offers fantastic client service.

Unfortunately, attorneys are rather notorious for not returning phone calls from clients.  In fact, in every lawyer satisfaction survey I’ve ever read, the biggest complaint most people have with their attorney is poor client communication.  As lawyers, we all understand this. But when things get very busy, communication tends to fall by the wayside.

In my presentation, I stress that communication is not a burden.  Indeed, it is integral to success and achieving great settlements. And while it may seem like there are never enough hours in the day to litigate your cases and stay in touch with clients on a regular basis, it is possible.

Regular communication makes clients happy, since many cannot fully appreciate legal work itself. But through regular communication, holes and red flags are discovered before they become “case killers” and before they can undermine settlement dollar amounts.  Mistakes, such as an inaccurate medical history, can be corrected and explained in a timely manner.  Treatment issues or problems with doctors or getting to specialists are nipped in the bud.

It is communication that creates great results.  The results can only come through hard work.

This is a unique seminar, as it provides the attorneys the opportunity to spend time  on a “one-on-one basis” with the speakers and presenters chatting about specific legal cases and trial and settlement strategies. The truly nice thing about this program is that it has been developed in order to provide attorneys a more hands-on approach to both teaching and learning.

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