Auto insurer receives lowest rating on ‘overall satisfaction with auto insurance companies’
A recent national study has confirmed the opinions of what many Michigan auto insurance consumers – and all of the lawyers here at Michigan Auto Law and throughout this state already believe — Allstate is bad.
Really bad.
Allstate is below average when it comes to consumers’ “overall satisfaction.”
Allstate received the below average rating in the J.D. Power 2014 U.S. Auto Insurance Study, which rates auto insurers based on auto owners’ “overall satisfaction with auto insurance companies …”
The below average performance for Allstate was reflected in its “The rest” rating, which is J.D. Power’s lowest rating. “Among the best” is the highest rating. “Better than most” is the second highest. “About average” is third.
The latest J.D. Power auto insurance rating for Allstate is significant because Allstate is one of Michigan’s very largest auto insurers. However, I’m not at all surprised by Allstate’s poor and below average customer satisfaction findings in the J.D. Power study. After all, I have to sue them after they break their promises to the auto accident victims they’re supposed to protect.
Based on nearly 20 years of practicing auto accident law and helping injured drivers collect their No Fault insurance benefits here in Michigan, I’ve also seen some pretty egregious instances of anti-consumer behavior on Allstate’s part. And as the author of a legal blog aimed at attorneys and consumers of auto insurance, I write about Allstate quite a bit.
Here are just a few choice examples from my blog:
- Allstate dupes auto accident victims and their lawyers into adjourning court dates and participating in a “facilitation” or mediation, only to have Allstate show up without its adjuster and refuse to make any meaningful effort to settle the case. For more information, please check out my blog post, “Has Allstate stood you up at a facilitation or mediation?”
- Allstate used a claims-handling, computer software program to low ball auto accident settlements and stonewall attorneys representing auto accident victims. For more, take a look at my blog post, “Allstate confesses to user computer program to reduce settlements for auto accident victims in Michigan.”
- Allstate got sued and was required to pay $21 million for targeting a doctor who treated auto accident victims. For more, read my post, “Allstate must pay $21 million for defaming doctor.”
- Allstate’s “claim satisfaction guarantee” doesn’t guarantee insured customers will get their money back if they’re unsatisfied with how Allstate handles their claim. You can read more here: “The fine print in Allstate’s ‘claim satisfaction guarantee.”
