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How has AAA insurance company treated you after a car accident?

Here are the reasons Auto Club (commonly known as AAA) made our attorneys’ list of the best and worst car insurance companies for 2015

AAA Michigan

Our lawyers think Auto Club insurance — better known as AAA — is okay. Not great, but not terrible.  As far as insurance companies go, they’re a solid “meh.”

They certainly used to be better. AAA used to be one of the auto insurance companies I would recommend to my own clients and friends when they ask me who’s a good insurance company for auto insurance these days.

AAA has received a pretty bad J.D. Powers & Associates ratings, which is mostly consistent with what our own attorneys have seen in the auto accident cases we litigate with AAA.

So we added AAA to a section in our attorneys’ guide to the best and worst insurance companies called, “For your consideration.” This way, we can provide you with the facts we considered and then you can be the judge on whether AAA is worthy of your premium dollars.

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Our full guide includes more information on each insurer and tips on how to choose the insurance company that’s right for you and your family. You can order a hard copy of the guide or download it for your Smartphone.

Below you will find more info on the good and the bad on AAA.

The good and the bad about Auto Club (AAA) insurance

  • Complaints from Michigan consumers about Auto Club Group Insurance Company have decreased. Consumer complaints against Auto Club Group Insurance Company decreased 15% between 2007 and 2013, according to data gathered by the Michigan Department of Insurance and Financial Services (DIFS).
  • Auto Club Group received a below-average rating in the J.D. Power 2014 U.S. Auto Insurance Study. This study ranks auto insurers based on “overall customer satisfaction with auto insurance companies …” Auto Club Group’s below- average performance was marked by its “The rest”rating, which is J.D. Power’s lowest rating. “Among the best” is the highest J.D. Power rating. “Better than most” is the second highest. “About average” is third. And the lowest is the below-average rating of “The rest.” Auto Club Group also received below-average ratings from 2011 through 2013.
  • Auto Club Group received a below-average rating in the J.D. Power 2014 U.S. Auto Claims Satisfaction Study. Auto Club Group received a below-average rating in the J.D. Power 2014 U.S. Auto Claims Satisfaction Study, which ranks auto insurers based on “[o]verall customer satisfaction with the auto insurance claims process …” Auto Club Group’s below-average performance was marked by its “The rest” rating, which is J.D. Power’s lowest rating.

Tell us what you think. Do you have Auto Club insurance? How do you like the company and how has it handled your car accident related-claims?

Related info:

2 of Michigan’s largest auto insurers receive lowest ranking on consumers’ satisfaction

http://www.michiganautolaw.com/blog/2014/12/06/aaa-and-liberty-mutual-ratings/

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Blog Author Steven M. Gursten
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