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Consumer complaints against MI auto insurance companies continue to spike in 2014

Allstate, GEICO, Progressive, Citizens & State Farm saw greatest jumps, according Michigan’s Department of Insurance and Financial Services

Consumer complaints auto insurance

Happy Labor Day, everyone. But while the country is on holiday to honor all of our hard work, the auto insurance companies continue to eat up our hard-earned dollars with little in return.

So it likely will come as no surprise to car or truck accident victims who’ve filed claims for No Fault benefits with their auto insurance companies:

Consumer complaints against Michigan auto insurers are on the rise. Still.

In 2014, overall consumer complaints against Michigan auto insurers increased to 836 from 752 in 2013, 710 in 2012, 690 in 2011 and 660 in 2010, according to “Insurance Complaint Statistics” data from the Michigan Department of Insurance and Financial Services (DIFS).

(On the DIFS Insurance Complaints page, click on “Complaint Statistics.” Under “Line of Coverage,” choose a “Calendar Year.” See “Automobile” in the “Line of Coverage Complaints” box that appears.)

On an individual-company basis, some of Michigan’s largest auto insurers saw significant increases in consumer complaints between 2013 and 2014:

Consumer complaints auto insurance

(On the DIFS Insurance Complaints page, click on Insurance Company “Complaint Ratios.” Under “Automobile” choose a “Calendar Year.”)

As an auto insurance attorney who’s dedicated my nearly 20-year legal career to helping Michigan auto accident victims get the No Fault auto insurance benefits they’re entitled to, I’m also not surprised to see the increase in consumer complaints against Michigan auto insurers – especially those listed above.

In addition, high consumer complaints are a large part of why Allstate, Progressive and State Farm made Michigan Auto Law’s list of the “worst” auto insurance companies for 2015.

To learn more, take a look at Michigan Auto Law’s blog posts on these naughty car insurance companies:

Next week, I’ll continue with my blog series on our attorneys’ recommendations for specific best and worst car insurance companies.

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Blog Author Steven M. Gursten
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